Returns & refunds

Our promise

If your order arrives damaged, incorrect or not up to our standard, we'll make it right with a replacement or a refund.

Food safety

Island Jerky is a food product. For hygiene and safety reasons we can't accept returns of opened packs, or of unopened packs because you changed your mind, unless the product is faulty.

Damaged, incorrect or faulty items

• Contact us within 48 hours of delivery with your order number and clear photos of the packs, the packaging and the label.
• Keep the product and packaging until we've reviewed your request. We may ask you to return it.
• Once approved, we'll send a replacement or refund the amount you paid for the affected items, including delivery if the whole order was affected.

How refunds are paid

Because orders are paid in cash on delivery, approved refunds are made by bank transfer to an account in your name, usually within 7 working days of approval.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Call, WhatsApp or email us with your order number. Once an order has been dispatched it can't be cancelled.

Contact us

Call or WhatsApp 077 356 0659 or email support@islandjerky.lk. Nothing in this policy affects your rights under Sri Lankan consumer protection law.