Delivery policy

Where we deliver

We deliver island-wide within Sri Lanka. We don't currently ship outside Sri Lanka.

Confirming your order

After you place an order you'll receive an email with your order number. Our team then calls or WhatsApps you on the number you gave us to confirm your address, the delivery charge and the expected delivery date. We dispatch once your order is confirmed, so please keep your phone nearby.

If we can't reach you after several attempts, we may cancel the order and let you know by email.

Delivery charges

The delivery charge depends on your location and order size. It is confirmed by our team before dispatch and shown on your confirmation email. The checkout shows your item subtotal only.

Delivery times

Most orders are dispatched within one to two working days of confirmation. Delivery time after dispatch depends on your location and the courier. Public holidays, weather and other events outside our control can cause delays. We'll keep you updated if anything changes.

Cash on delivery

• Pay the courier in cash when your order arrives.
• Please have the exact total ready: item subtotal plus the confirmed delivery charge.
• Check that the packs are sealed and undamaged when you receive them. If something is wrong, see our returns & refunds policy.

Refused or failed deliveries

If a confirmed order is refused at the door or can't be delivered because of an incorrect address or phone number, we may ask for payment in advance for future orders.

Questions

Call or WhatsApp 077 356 0659 or email support@islandjerky.lk with your order number.